Thursday, May 25, 2006

Is Customer Relations Dead?

I've noticed several times in recent days that I've been in a store, gone to the check out, made my purchase and left without a store clerk saying a single word to me. You walk up to the checkout, they take the item, scan it, reach out for your money or credit card, then hand you the receipt back... no word spoken. What's the deal?

I had to take a DVD back to the store I rented it from because it wouldn't play. I walk in, and the guy turns to look at me. I guess this indicated that he was ready to listen, but he said nothing. I explained the situation. He reached out, took the DVD, then went looking for another one. Again, not one word of "I'm sorry that happened sir" or "let me find you another copy" nothing. He came back with the DVD and handed it to me and turned as if he was all done. Never a word. Sigh.

What has happened to people? Why don't they talk to customers anymore? I've seen it a lot at drive up windows as well. I'll have to keep my eyes out to see. I just want the middle ground. I don't like sales people that hound me, or tell me all kinds of life stories that I don't really want to hear either, but I'll take the person that's talkative over the person that just seems to ignore me.

Welcome to my blather

I guess I should start by telling a little about myself. I'm in the mental health field. This would normally mean that I tend to lean to the left politically as most mental health people tend to be that way. Well, I'm not. I'm more libertarian than anything else. I'm a small government kind of guy. Generally I don't like talking about politics, as it just gets people upset, but there are things going on politically all the time that just seem so dumb that I'm sure that I'll have to post on them.

Over the years I've developed a number of outdoor hobbies, most of which I'm only moderately good at. I enjoy shooting, hunting, hiking, scuba diving, etc. I'm sure I'll post about these topics as well. I'm sure I'll have a number of posts about gun owner rights issues.

Most of the time I'm probably going to post about my observations of people in general, be in people I've met, stuff I see on TV, or read about. I've been accused of having some strange theories about the world, and I guess this is going to be my place to let them out. Normally I keep most of this stuff to myself, but as they say, everyone's got an opinion. And I guess a blog is as perfect of a place as any for each of us to spread these crazy ideas around :)

Anyway. If you read something you like, agree with, or disagree with, let me know what you think. I'm not the best of writers, so perhaps doing this blog will help me practice in that area. We'll see.